Pro-Tect UK Quality Policy

It is the policy of Pro-Tect UK to provide its customers with a high quality service and to meet contractual specifications and requirements. Where applicable, these services will conform to relevant National and International Standards or regulations identified in the Technical Library document register.

Corporate Objective

The corporate objective of the company is to achieve long-term profitability by providing the highest possible level of service to our customers. It is also the policy of the company to ensure that all services are executed throughout in a manner, which sets and maintains a level of quality and service consistent with the requirements and expectations of the customers at all levels of the company. The company will also strive to continually improve its services and processes to enhance customer satisfaction.

Measurement

The quality policy is measured and reviewed through the quality objectives which are themselves set and reviewed by the Directors on a regular basis at Management Reviews. The implementation of the quality policy is the responsibility of every member of staff, starting with the Directors who take policy decisions, which enable the correct action to be implemented throughout the company. The Training, Security and Standards Manager acts as the Quality Manager and is responsible for maintaining the implementation of the quality policy.

Documentation & Manuals

The Quality Assurance and the Quality Assurance Procedures Manuals are dynamic documents, which describe in an appropriate level of detail the policies, procedures and operating practices to be followed. It is mandatory that every member of staff must be familiar with the Quality Policy and the detailed procedures and practices which are applicable to their area of work within the company.

Distribution

A copy of this Quality Policy and the Company Objectives statement is issued to all employees of the company.

The Quality Manual has the full support of the Management and, together with the supporting Quality Assurance Procedures ensures that activities are controlled in a manner compatible with achieving required service levels and obligations effectively. It is mandatory that all staff adhere to the documented procedures in order to achieve a consistent approach to Quality Assurance.